shipping and returns
WHEN WILL MY ORDER SHIP?
We sincerely understand the importance of receiving your order as quickly as possible. We normally ship within a day. Orders received after 10am EST will be processed the next business day dependent upon the carrier purchased.
- Since all our products require to be shipped frozen, we ship Monday through Wednesday so that they are not in transit over the weekend.
- If your order is placed between Wednesday and Sunday, your order will be shipped the next Monday.
- If your package arrives and the items are not frozen or are beginning to get warm, they are still safe to eat. Please place them in the refrigerator.
- Be sure to reference the carrier maps below to determine how to track your order based on the carrier and service level purchased at the time of checkout.
CALCULATE SHIPPING COST:
Fill your cart with the items and enter your shipping zip code. Choose the shipping option you desire.
TRACKING MY ORDER:
A tracking number will be emailed to you on the day your order ships. (Be sure to check your spam/junk/promotions folders, if you do not see an email from Paryani Foods; firstname.lastname@example.org).
The Paryani Foods website will show your order information including the tracking number. Click on the tracking number to see the detailed tracking information on the UPS or USPS website.
RETURNS AND CLAIMS
- If you do not receive your order, or if it has been damaged in transit, please contact us. Please submit your claims within 7 days to be eligible for a refund.
- We are sincerely devoted to using nutritious and healthy desserts using only pure wholesome ingredients and absolutely no preservatives. We take utmost care to package our products so they get to you as fresh as possible. Please be mindful that your items ship frozen and decide on the right shipping method.
- Food products are not returnable.
Please contact us immediately if you wish to cancel an order. You can cancel the order as long as it has not shipped. Please call us to confirm that your order has not shipped. The order is considered cancelled once you get a confirmation from us.
Once the order has shipped, the order cannot be cancelled.
FOR AREAS SERVICED AND SHIPPED BY UNITED STATES POSTAL SERVICE (USPS)
Orders shipped by USPS will be shipped Monday-Thursday*. Please note that orders can be delivered on Saturday when shipped via USPS.
*Excluding holidays and/or acts of mother nature
FOR AREAS SERVICED AND SHIPPED BY UNITED POSTAL SERVICE (UPS)
Orders that are located in YELLOW and BROWN may be shipped UPS and arrive within 1-2 days time.
YELLOW = 1 day transit time
BROWN = 2-day transit time
Orders shipped to YELLOW zones will be processed Monday-Thursday 11 am EST*
Orders in BROWN zones will ship Monday-Wednesday 11 am EST*
If UPS 2-Day shipping was purchased, orders will be processed Monday-Wednesday*
If UPS Next Day shipping was purchased, orders will be processed Monday-Thursday 11am EST*
Orders shipping to ALL OTHER ZONES will revert to USPS PRIORITY MAIL 1-3 Days Shipping.